Card Care

If you take care of your id+ card it should last four to five years. It's a good idea to keep your card in a protective case to reduce the risk of damage.

Normal Wear and Tear

The id+ Office will replace non-functioning id+ cards that exhibit normal wear and tear at no charge. Normal wear and tear includes damage that may be caused by swiping the id+ card through authorized equipment.

This may include the following:

  • Horizontal wear on the magnetic stripe
  • Clean horizontal break of the card (must have both pieces)

Improper Care

The id+ Office will charge a replacement fee for non-functioning id+ cards that were damaged by improper care.

This may include the following:

  • Vertical/horizontal gouges or scratches on magnetic stripe
  • Vertical wear on the magnetic stripe
  • Bent or curling cards
  • Vertical break of card or ragged vertical/horizontal break
  • Abnormal marks including teeth marks
  • Equipment damage (such as from a washer or dryer)

Note: The above examples are general guideline and are not all-inclusive.

Do not:

  • Mark or bend your card
  • Punch holes in your card
  • Scratch the magnetic stripe on your card
  • Use your card as an ice scraper
  • Allow your card to rub against the raised lettering of other cards

Tampering (labels/stickers, burning/branding, or punching holes) with id+ cards and/or making color reproductions is prohibited (See AD24). Cards that are in violation of this policy will be assessed the replacement fee regardless of the card's condition.

A replacement fee is charged for lost or stolen id+ cards.