The Penn State Mobile id+ Card
The mobile id+ card is Penn State's primary credential. It allows students, faculty, and staff to use their iPhone, Apple Watch, or Android device to access campus buildings, securely make purchases with a meal plan or LionCash, and so much more. If you have questions, email the id+ Office at [email protected].
Setup Instructions
To get started, follow the setup instructions listed below. For help, email [email protected].
IMPORTANT!!
If you are a student at a Commonwealth Campus and use mobile id+, your physical id+ card was deactivated on February 17. If you only have the physical id+ card and want to activate the mobile id+ card after February 17, call the id+ Office at 814-865-7590. This February 17 deactivation does not apply to students at University Park or faculty and staff.
Submit your photo
Upload a picture of yourself and your valid government-issued photo ID. Please note if you are an existing Penn State student or employee, your photo is already on record, and you do not need to complete this step. For help, email [email protected].
Download the eAccounts app
Use your mobile device to download the Transact eAccounts app (this link will not work on a laptop or computer). You must use your mobile device to visit the app store. Open the Transact eAccounts app and log into your Penn State account. If you are a first-time user, select Penn State as your institution.
Add mobile id+ to your Wallet
To activate your mobile id+ card, you must add it to your Apple Wallet, Google Wallet, or Samsung Wallet. To learn more, watch the step-by-step video on how to activate your mobile id+ card on different devices or read our mobile id+ Frequently Asked Questions.
Do you have a new phone? Don't forget to take these important steps to enroll your new device.
Low Balance Alerts
Penn State students can now sign up for a low-balance alert for their campus meal plan, commuter meal plan, and/or LionCash. The low-balance alert is managed through the student’s eAccounts. For help, contact [email protected].
Follow these steps to set up a low-balance alert:
- Under the Profile tab, select Alert Preferences and enter the chosen balance threshold.
- Determine an amount to set as the low-balance threshold.
- A notification will be sent when the account balance drops below the threshold.
Frequently Asked Questions
Will my id+ card still work if I don't have a mobile id+ card?
The new electronic doors and card access readers will feature tap technology that is compliant with both your id+ card and mobile id+ card. When it is time for your area or campus to be upgraded, your access and facility coordinators will be proactively notified by the Office of Physical Security.
How do I enroll my new device?
If you are getting a new phone or have a new personal device such as a smartwatch or tablet, you will need to enroll it in Microsoft Multifactor Authentication (MFA).
To deactivate your phone or smartwatch, submit a deactivation request. Please note it may take several minutes for the Transact eAccounts app to update before it allows you to add another device. If you have questions, you can also contact the id+ Office at [email protected].
For help, contact the IT Service Desk via chat, submit a Get Help ticket, call 814-865-4357, or email [email protected].
Who is exempted from getting the mobile id+ card?
Exceptions will be made for technical service employees, students, and other employees with approved exemptions. These exemptions include:
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Approved personal and religious reasons
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If your device is not a smartphone that is compatible with tap technology
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If you do not have a smartphone or mobile device readily available
Is an approved photo required to activate my mobile id+ card?
Yes, your photo must be approved prior to adding the mobile id+ card. To learn more about submitting your photo, visit idcard.psu.edu/photo-submission.
If you have questions, please contact the id+ Office at [email protected].
How do I add my mobile id+ card to my wallet?
Once you have downloaded the Transact eAccounts app, click the "Add to Wallet" button.
If you do not see this button or your mobile id+ card is not in your wallet, contact the id+ Office at [email protected].
How do I set my iPhone's region to the United States?
To activate your mobile id+ card, your phone's region needs to be set to the United States (US). Follow these directions:
- Tap on settings and select your username.
- Choose Media & Purchases - View Account - Country/Region.
- Change your region to the US and input your payment method (required).
- You will be prompted to cancel any recurring subscriptions that require payment, such as Apple Music. Please note the region cannot be changed until all paid subscriptions have ended. Subscriptions can be canceled in the Apple ID settings.
- After updating the region, return to the eAccounts app and select Add to Wallet.
Who can help me with Microsoft Multifactor Authentication issues?
If you are experiencing issues with Microsoft Authenticator, please contact Penn State IT via phone at (814) 865-4357 or email at [email protected].
For more information, visit accounts.psu.edu/mfa.
What do I do if my Apple device is not letting me add my mobile id+ card?
If you are unable to add your mobile id+ card after several attempts, please log out of iCloud and log back in before attempting again.
If there are any concerns about your username, password, or 2-Factor Authentication (2FA), try logging on to iCloud.com from a web browser.
Can I activate my mobile id+ card on my Samsung device?
If you have a Samsung phone and/or a Samsung Watch 6, please visit Samsung Wallet (transactcampus.com).