How to Enroll New Devices
Penn State students, faculty, and staff who purchase or receive new personal devices, including smartphones and smartwatches, must:
1. Visit id.psu.edu/deactivate to remove your old credentials from the Transact eAccounts app.
2. Read the following instructions to activate mobile id+ in Apple Wallet, Google Wallet, and Samsung Wallet.
iPhones and Apple Watches
Follow these instructions to remove the mobile id+ card from your Apple Wallet or login into your Apple account at appleid.apple.com to remove all passes.
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Open your Wallet or Watch App.
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Click on the (…) in the bottom right corner of your iPhone.
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If you're in the Watch app on your iPhone, scroll down and select Wallet & Apple Pay. Tap on Transact Mobile Credential.
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Scroll down and select Remove Card.
Android Smartphones
If you're an Android user, you will need to remove the mobile id+ card directly from your Google Wallet.
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Open the Google Wallet App or visit wallet.google.com.
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Select the pass that you want to remove.
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Click on (...) in the top right corner.
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Click Remove ID and confirm. If you can't access your old device, call the Penn State id+ Office at 814-865-7590 for assistance.
Samsung Phones and Smartwatches
Once you remove your old credentials, you can redownload the Samsung Wallet or Watch app on your new device.
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Open the Samsung Wallet or Galaxy Wearable App on your old device.
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Select Quick Access or click Watch Settings. Tap on your mobile id+ card or choose Student ID.
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Click on the (…) in the top right corner.
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Select Delete. Confirm deletion.
BEFORE you activate your mobile id+ card on a new device, enroll in Microsoft Multifactor Authentication.
Is your new device enrolled in MFA?
To activate the mobile id+ card on your new device, you must enroll your new device in Microsoft Multifactor Authentication (MFA). Once you are enrolled in MFA, you will be able to download the Transact eAccounts app. Please read the following MFA enrollment instructions:
New Phone | Same Phone Number
If you're getting a new phone, login to Microsoft My Sign-Ins with your Penn State Account to enable alternative authentication methods and add MFA backup options. If you already have a new phone, download the Microsoft Authenticator app on your device.
New Phone | Different Phone Number
If your old device is still enrolled, you can manage your MFA settings and add a sign-in method. To learn more, read Penn State Account holders can add another device for MFA. If you cannot access your old device, you must enroll your new phone. Please read Replace My MFA Enrolled Phone with a New Phone or submit a Get Help ticket through Penn State’s IT Help Portal.
Frequently Asked Questions
How do I set my iPhone's region to the United States?
To activate your mobile id+ card, your phone's region needs to be set to the United States (US). Follow these directions:
- Tap on settings and select your username.
- Choose Media & Purchases - View Account - Country/Region.
- Change your region to the US and input your payment method (required).
- You will be prompted to cancel any recurring subscriptions that require payment, such as Apple Music. Please note the region cannot be changed until all paid subscriptions have ended. Subscriptions can be canceled in the Apple ID settings.
- After updating the region, return to the eAccounts app and select Add to Wallet.
Can I activate my mobile id+ card on my Samsung device?
If you have a Samsung phone and/or a Samsung Watch 6, please visit Samsung Wallet (transactcampus.com).
Who can help me with Microsoft Multifactor Authentication issues?
If you are experiencing issues with Microsoft Authenticator, please contact Penn State IT via phone at (814) 865-4357 or email at [email protected].
For more information, visit accounts.psu.edu/mfa.
What do I do if my Apple device is not letting me add my mobile id+ card?
If you are unable to add your mobile id+ card after several attempts, please log out of iCloud and log back in before attempting again.
If there are any concerns about your username, password, or 2-Factor Authentication (2FA), try logging on to iCloud.com from a web browser.
How do I add my mobile id+ card to my wallet?
Once you have downloaded the Transact eAccounts app, click the "Add to Wallet" button.
If you do not see this button or your mobile id+ card is not in your wallet, contact the id+ Office at [email protected].
Will my id+ card still work if I don't have a mobile id+ card?
The new electronic doors and card access readers will feature tap technology that is compliant with both your id+ card and mobile id+ card. When it is time for your area or campus to be upgraded, your access and facility coordinators will be proactively notified by the Office of Physical Security.
Is an approved photo required to activate my mobile id+ card?
Yes, your photo must be approved prior to adding the mobile id+ card. To learn more about submitting your photo, visit idcard.psu.edu/photo-submission.
If you have questions, please contact the id+ Office at [email protected].
Who is exempted from getting the mobile id+ card?
Exceptions will be made for technical service employees, students, and other employees with approved exemptions. These exemptions include:
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Approved personal and religious reasons
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If your device is not a smartphone that is compatible with tap technology
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If you do not have a smartphone or mobile device readily available
How do I enroll my new device?
If you are getting a new phone or have a new personal device such as a smartwatch or tablet, you will need to enroll it in Microsoft Multifactor Authentication (MFA).
To deactivate your phone or smartwatch, submit a deactivation request. Please note it may take several minutes for the Transact eAccounts app to update before it allows you to add another device. If you have questions, you can also contact the id+ Office at [email protected].
For help, contact the IT Service Desk via chat, submit a Get Help ticket, call 814-865-4357, or email [email protected].