The Pennsylvania State University stone wall

Frequently Asked Questions

Read the following FAQs to troubleshoot devices and learn about MFA, lost cards or devices, photo approvals, adding the mobile id+ card to your phone's wallet, and more. For help, email the id+ Office at [email protected] or call 814-865-7590. 

Physical id+ card

Do I have to activate the mobile id+ card or will the physical id+ card still work?

The new electronic doors and card access readers feature tap technology that is compliant with both the physical id+ card and mobile id+ card. Both the physical id+ card and mobile id+ card feature tap-n-go access to on-campus facilities and tap-n-pay functionality with a Meal Plan or LionCash.

However, Penn State students and employees are required to choose only one credential, either the physical id+ card or mobile id+ card.

Who is exempted from getting the mobile id+ card?

While Penn State students and employees are required to choose only one credential, the selection of the mobile id+ card is optional. You can choose either the physical id+ card or mobile id+ card.

What do I do if I lose my id+ card or if it has been stolen?

Lost or stolen id+ cards and/or mobile devices should be deactivated immediately through the Deactivation/Reactivate Portal. Cards may also be deactivated in person or by calling the local idcard.psu.edu/office-locations during business hours.

The cardholder is responsible for all transactions and usage of their id+ card and mobile id+ card. However, a short-term or temporary card is available for inaccessible id+ cards. Temporary cards can be obtained through the local housing operations commons desk as well as the local id+ Office. A fee will be charged for each temporary card that is issued.

How can I deposit LionCash?

To add LionCash or make a guest deposit, go to the eAccounts website or click the link below.

https://eacct-psu-sp.transactcampus.com/PSU/AnonymousHome.aspx

When confirming the deposit details, if you do not click MAKE DEPOSIT, your payment will not be posted to your LionCash account. Your payment will show as a pending charge on your account, and it is up to your financial institution to remove pending charges that have not been posted.

You can also make LionCash deposits by mail and in person at the University Park id+ Office or Housing & Food Service Office locations. If you mail a LionCash deposit, please make the check payable to Penn State University (PSU) and include a note containing the student’s name and PSU ID number. Our address is:

Penn State id+ Office 
20 HUB-Robeson Center 
University Park, PA 16802

To learn more about LionCash, visit idcard.psu.edu/lioncash.

How can I access my 16-digit card number?

To access your 16-digit ID card number, follow these instructions:

1. Log into your Transact eAccounts Portal using your Penn State User ID & Password.

3. Complete Microsoft Multifactor Authentication (MFA). For help with MFA, contact the IT Service Desk at [email protected].

4. Click "Card Services" in the top menu, and your 16-digit card number will be listed in the middle of your screen.

Can I have a replacement id+ card?

New id+ cards can be obtained by visiting the local id+ Office. For locations and hours of operations, visit idcard.psu.edu/office-locations.

Please note a card replacement fee will be charged for a new id+ card. Only the most recently printed version is valid. Card replacement fees are waived for status and name changes.

Do you have a new phone? Don't forget to take these important steps to enroll your new device.

Learn More

mobile id+ card

How do I set my iPhone's region to the United States?

To activate your mobile id+ card, your phone's region needs to be set to the United States (US). Follow these directions: 

  1. Tap on settings and select your username.
  2. Choose Media & Purchases - View Account - Country/Region.
  3. Change your region to the US and input your payment method (required).
  4. You will be prompted to cancel any recurring subscriptions that require payment, such as Apple Music. Please note the region cannot be changed until all paid subscriptions have ended. Subscriptions can be canceled in the Apple ID settings.
  5. After updating the region, return to the eAccounts app and select Add to Wallet.

Can I activate my mobile id+ card on my Samsung device?

If you have a Samsung phone and/or a Samsung Watch 6, please visit Samsung Wallet (transactcampus.com).

Who can help me with Microsoft Multifactor Authentication issues?

If you are experiencing issues with Microsoft Authenticator, please contact Penn State IT via phone at (814) 865-4357 or email at [email protected].

For more information, visit accounts.psu.edu/mfa.

What do I do if my Apple device is not letting me add my mobile id+ card?

If you are unable to add your mobile id+ card after several attempts, please log out of iCloud and log back in before attempting again.

If there are any concerns about your username, password, or 2-Factor Authentication (2FA), try logging on to iCloud.com from a web browser.

How do I add my mobile id+ card to my wallet?

Once you have downloaded the Transact eAccounts app, click the "Add to Wallet" button. 

If you do not see this button or your mobile id+ card is not in your wallet, contact the id+ Office at [email protected].

Will my id+ card still work if I don't have a mobile id+ card?

The new electronic doors and card access readers will feature tap technology that is compliant with both your id+ card and mobile id+ card. When it is time for your area or campus to be upgraded, your access and facility coordinators will be proactively notified by the Office of Physical Security.

Is an approved photo required to activate my mobile id+ card?

Yes, your photo must be approved prior to adding the mobile id+ card. To learn more about submitting your photo, visit idcard.psu.edu/photo-submission. 

If you have questions, please contact the id+ Office at [email protected].

Who is exempted from getting the mobile id+ card?

Exceptions will be made for technical service employees, students, and other employees with approved exemptions. These exemptions include: 

  • Approved personal and religious reasons 

  • If your device is not a smartphone that is compatible with tap technology 

  • If you do not have a smartphone or mobile device readily available 

How do I enroll my new device?

If you are getting a new phone or have a new personal device such as a smartwatch or tablet, you will need to enroll it in Microsoft Multifactor Authentication (MFA).

To deactivate your phone or smartwatch, submit a deactivation request. Please note it may take several minutes for the Transact eAccounts app to update before it allows you to add another device. If you have questions, you can also contact the id+ Office at [email protected].

For help, contact the IT Service Desk via chat, submit a Get Help ticket, call 814-865-4357, or email [email protected].